California Closets

Closet & Storage Solutions
1400 Castlefield Ave. Inside Design Living Centre ON M6B 4N4
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HomeStars  >  Fireplaces in Toronto  >  California Closets  >  Fireplace built-in
Katrina from Toronto
Katrina from Toronto
5 reviews Toronto, ON

Fireplace built-in

We selected California Closets to build cabinetry around fireplace in our living room. Knowing that the company had a well-established reputation and having liked their selection of wood finishes, we thought they would be the right fit for our project. Little did we know that they have very poor project management skills or employee training or both.

To tell our long story short, it took around four months from the time we had our first meeting with California Closets designer to the scheduld delivery date. We met up three weeks prior to delivery with our California Closets designer to pay our down payment and it was confirmed that our design was approved and everything is set to go. A day prior to delivery, we got an email first from the designer saying that they needed to talk to us about a problem with our design. After playing a phone tag for a while and not really understanding what was going on, we ended up getting a phone call from the president of a company in the evening. He apologized and let us know that their wood systems are not meant to hold the fireplaces. He mentioned something about the communication to their employees may not have been clear, etc, etc. Needless to say we were extremely disappointed that we waisted so much time and effort and were back to square one four months after we started working on our project. We will never work with California Closets again and hope that you will consider our story when making your contactors selection.

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