Kitchen was not operational for 3 months, as there were significant mistakes made in preparing and installing the kitchen cabinets. For a 10 by 15 kitchen cost was over $25,000. What they delivered were cabinets with foil finish and maple hardwood doors. Cabinet doors were all different tone "gold dust". It took them over 10 trips to get the major issues sorted out. After nearly 12 months we still have problems that are not sorted out. One that is so blatantly bad is the lazy susan have 3/4" gaps all around. The fit is a little tilted. I have been told by the company installers "not to see it" that is after spending $25,000. While it is a very large company and the sales team seems to care, no one seems to take a look at the value being provided to the clients. Since their policy is payment in full when the shipment delivered, you are on your own.
I am not happy with the kitchen and over all low value received for such an expense.
Since the installation I have talked to 2 other Canac clients. To date both seem to be sharing similar issues.
- Approximate cost of services:
- $25,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?