Boris is the epitome of stellar customer service!
He responded to our phone calls immediately, and within 24hrs, he had arrived at our home to review the work we needed done. For our 1st project in February 2019 in downtown Toronto, we needed to move our furnace and 3 water heaters out of the way to have some basement waterproofing done. Our 2nd project was west of the city in October 2020, and involved replacing a very old furnace with a new one.
Both times, Boris arrived promptly and was courteous . It was obvious to us that he is very knowledgeable in his field of work. He gave us a few different options and explained the scope of the work in detail. Each time his price was reasonable and competitive. He scheduled the work to be done within the week. We were very pleased each time.
As for the actual work that was done, I cannot praise Saeed and his team enough. Saeed is a true professional and obviously very skilled. Both times he was prompt, worked quickly, resolved unexpected issues that came up and left the work areas cleaner than he found them. I was so pleased with his work that I would hesitate to ever use another HVAC company. I was exceptionally pleased with Saeed’s work.
This review is an honest review and the glowing remarks are all TRUE. Since 2004, I have had to work with contractors and several trades – a couple have left us very disappointed, for various reasons. I must say though, I do hesitate to write negative reviews about these not so great experiences. However, as in the case here, I am happy to provide a great referral when one is merited. Cozy World, Boris, and Saeed, deserve all the accolades I provided in recognition for their commitment and work.
We are currently in need of another project to be tackled and we are certainly going to contact Cozy World to attend to it once again!
- Company Response
Thank you very much for coming back and you kind words.