I've used Custom Maids for the past 3 years, but am considering a change. They are just OK. Like several other commenters, we had a regular cleaner with them who was excellent, but before and after, it seems like it's just a random collection of people. Since I've used them, I've had to get refunds for inadequate cleaning twice, and have come home to find dishes still in the sink, good towels pulled from drawers and used for cleaning (when clean cloths were provided), my permanent coffee filter thrown out twice, cleaners either leaving way too early or staying way too late, and my vacuum cleaner almost never emptied. Quite frankly, my house just isn't that dirty and most of the time it seems like I myself could have done a far better job in 4h than Custom Maids. It's a bit of a bummer to have to come home on cleaning day and finish a cleaning, which seems to happen more and more. UPDATE: 2 things broken last visit, FOLLOWING the response below, which is really just a bit of theatre.
- Approximate cost of services:
- $116.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Mr. F*******,
We are very sorry that our workers have disappointed you, and we accept full responsibility for your dissatisfaction with our services. We would be pleased to reimburse you for your towels, and coffee filters, if we have not already done so.
We would also appreciate another opportunity to select a great new cleaner for you, to service your home on every 4-week basis. (Unfortunately, having a cleaner in on the 15th and 30th of each month does not permit us to send the same cleaner each time you are on the schedule as conflicts occur with their weekly and bi-weekly clients).
We would like to demonstrate to you the standard of excellence and reliability our customers have come to expect from us through the years.
We will select a superb cleaning person to service your home - someone with many years of experience with Custom Maids.We will see that s/he arrives promptly on the scheduled day of service, and that his/her workmanship is superb. In short, all risk factors will be eliminated.
We have now recorded your experience in your permanent customer file, in order that we may guarantee your long-term satisfaction with Custom Maids.
Please reach out to our manager, Angela if you have further concerns or to schedule another visit by Custom Maids.