I have had the absolute WORST experience with Enercare concerning their water filtration system.
First. I inquired about a Whole House Reverse Osmosis system. I was assured three times in writing by the sale representative that I was receiving this. After installation I asked again and he confirmed 100% we had a RO filter. It took a call from me to customer service 2 months later to reveal that in fact we received a Whole House Filter instead. RO systems filter at 0.0001 microns, versus whole house filters at 10-30
microns. Let's just say this is about the difference between using panty hose to filter out airborne viruses instead of a N95 full face ventilator. This is not at all acceptable.
I have health concerns that require me to consume purified water, and have been consuming un-purified water since February because of this grave error.
This is just the tip of the iceberg.
I called 1 week ago to discuss a billing error for the water system. I was on the phone for 2 hours being tossed around like a hot potato between customer service, to billing, back to CS, back to billing, then to sales, then to a manager, then to water purification dept, then told I'd get a call back and still yet to hear from anyone.
I called back today, same problem. On the phone for 1 hour this time, being passed around without any resolution. I was told I should hear back from a Field Rep within a few hours. It's been almost 4 hours since then. Nothing.
Buyer BEWARE. If you have any problems, let's just say your concerns will not be addressed with any urgency. I am SO BEYOND DISAPPOINTED and ANGRY.
Second. I am still waiting on a smart house thermostat that was promised to us 2 YEARS ago.
Enercare, you need to do better.