Enercare, aka EnerThug is a hot water tank bully. If you think you are renting a hot water tank from Enercare, aka EnerThug , think again. If you have an old hot water tank rental contract that clearly states that your hot water tank is a rental that you can return. Forget it. Your hot water tank rental is in fact a deal with the devil and you will discover this when you try to return it.
I have a hot water tank rental contract from 2010 with Direct Energy Home Service, now Enercare, aka Enerthug, which clearly states that I can return the hot water tank anytime. The Enercare website states that you can return your hot water tank rental by calling their 1-800 number. The company that sold and installed my new hot water tank and removed my Enercare rental also claimed that I can easily return my hot water tank rental. "Just call and get a cancellation number."
I called the 1-800 Enercare, aka EnerThug, number only to find out that I was dealing with a corporate mafia bully hiding behind a direct 1-800 line to hell. The call centre agents, aka corporate devil messengers, all appeared to be prepared for fighting. They were not pleasant service representatives. They all repeated the same thing like threatening loan shark enforcers, "You can not return your rental hot water tank. You have to buy it out. This is in our service agreement. The cost to buy out your 11 year old hot water tank is $500.00." All my pleading to return their rented hot water tank were ignored. The corporate devil messengers, all four of them, put me through a day of 1-800 run around hell, placing me on hold for extended periods of time, telling me that I would be called back when I wasn't, transferring me again and again, cutting me off and bullying me into agreeing to pay a buy back fee that I never agreed to. None of the agents would give me a cancelation number that I politely asked for, appearing to hold it for ransom until I paid $500.00.
You do not want to go through this nightmare. Do your best to stay out of any dealings with Enercare, aka EnerThug. If you have a Enercare, aka EnerThug hot water tank rental and enjoy tourture and being bullied, try returning your hot water tank by calling their 1-800 direct line to hell.