Concept 76 Discount Window And Door Ltd.

I would have to agree with the lady who wrote a review before me, but doors are great, price was great, but customer service was HORRIBLE. I ordered three doors at the beginning of January, was told it was going to be 2-3 weeks, phoned after 4 weeks, no one could tell me anything about my order, 4-5 times I phoned and gave them my name and phone number and was told someone would call me back, no one ever called me back and eventually no one answered my phone calls. I finally had to get my boyfriend to call and he was able to get some information. Was told delivery was coming that week. I didn't hear from them for another two weeks, called and then finally got doors one week later. In total it took 8 weeks to get my doors, rather than 2-3 weeks and how I was treated as a customer in those extra 6 weeks of waiting was not good. Gentlemen, just an FYI, a phone call and an update goes a long way in keeping your customer informed and happy. Even if it is not good news (e.g. we ordered the wrong doors, or we forgot to place your order) just tell the customer, so that they can adjust their project timelines. Don't ignore me and not call them back. Just makes the customer more frustrated. Reading the reviews on Homestars makes me see that this is something of a trend for you - and it is probably not a good road to go down.

If you want to have your renovation done on time, this is not a good company to work with. Neil, our main contact told us that due to the Xmas holiday, the door would arrive approx. on Jan 23, 2014 without getting informed. Then, when I sent an email, it should arrive around Jan 30, then I called again to confirm, then now it will arrive on Feb. 5th. When I called them for the explanation what I hear from Neil was, it is not a big deal to have the door system to arrive late. The contractor should work around their schedule. Really? It shouldn’t be up to Neil, whether it is a big deal or not. Not only that, it should be a big deal for Neil to fail to meet their own deadline. I also dealt with the company who were more responsible and kinder to the customers. I figured as long as their mentality is like that, would they ever think about improving their service? Not very hopefully at this moment.

Bought windows for home upgrade. Good no frills products at competitive prices. Service was prompt and met all my expectations. The windows have held up for the last few years no problems.

They did what no one else could do! Gave me a metal security door with venting door light (ie a 1/2 height window that you can slide open with a little screen) for my tiny basement door opening, within my budget. They communicated problems clearly, i.e. ordering a month before Xmas means their suppliers may not be able to deliver my custom supplies quickly. They were right, took 2 months to get my door done due to Xmas slow down, which was a drag and made for a chilly laundry room this winter. Now I have to figure out how to install it during the deep freeze! But the door is exactly what I requested... and several others told me it would be either triple the price or completely not possible to manufacture. Worth a visit!

purchased custom windows and doors for self installation. They had pretty good selection of products as well as a warehouse of one-offs to really help the budget minded. The ordering process was painless as was the delivery. The product is good, and was good value for the cost.