There are two kinds of contractors: those who are good at the big jobs, and those that are good at the details. These guys are clearly in category one. While they were able to complete the big parts of the job fairly quickly, when it comes to finishing things they became no-shows. Further, on detail work, they would fix one thing but break two. Another problem is the number of times it took them to get anything completed correctly. As well, while they have their own stable of sub-contractors, the quality of these subs varies greatly from extremely competent to "questionable" at best. Overall, they might be good to hire for general work, but if any detail work (such as finishing) is required, you may be better dealing with someone else