Drain Works Plumbing

We have had the pleasure of using DrainWorks services a few times now.
They are very detailed, knowledgeable and take pride in their work.
Extremely happy with the outcome. Strongly recommend their services.

Had a technician replace a part received from the manufacturer in my shower unit - technician couldn't make the temp range work properly so began to raise issues with the water heater which had never been a problem before. I ultimately signed off as it seemed there was nothing else that he could do. My mistake. Subsequently the temp range issue worsened and a rumbling in my pipes developed: but the company would only send out another technician to investigate at $179 plus hst per hour with no warranty or guarantees. They seem to be suggesting that the best way to deal with this is to replace the whole shower unit (at a much larger cost) - sight unseen. In circumstances where their work appears to be an issue I would expect at least some attempt to investigate / address it without further charge or at a reduced charge unless clearly warranted. Very disappointing experience.

Drain Works Plumbing gets a Homestar score of 94% and since 2006 has been awarded sixth-time Best of winner Toronto Plumber not without reason. You guys must be doing something right and outstanding. Thats why I contacted Drain Works Plumbing for my plumbing problem. We have a leakage in the drain pipe leading from the kitchen sink on the main floor to the basement drain. We were in a panic mode. Once Armando and Amir made their steps in my house, they were in full control and alleviated us of worries and fear that had plagued us for a week. They wasted no time in diagnosing the issue. The pipes were replaced on the same day. Armando took the time and with his expertise was able to reconnect the downpipe without hammering the concrete of my basement floor. That saved me a bundle. We were really impressed with their work quick, efficient, thorough and clean. We are 100% satisfied customers and will recommend anyone to Drain Works Plumbing for any plumbing work or issues. Thank you, Armando and thank you Amir.

I called DrainWorks because I wanted to replace the 1 toilet in my condo. Now after working with DrainWorks, I am a 100% satisfied customer. From JP on the client-service team to the product offering and the installer, Chris, everything was perfect!

The best part was.. I had to do nothing! Chris removed and disposed of my old toilet and made sure the new one was working 100% perfectly.

Excellent service from DrainWorks, as always. Never a good feeling to need a plumber but always good to see Chris Leger at the door. He's a total professional, friendly and very reassuring to have around. Top-class work.

We had efflorescence around some existing cracks in our basement that lead to our sump pump not actually discharging properly. The water was being evacuated, but then would just come right back in. Turned out they had buried the weeping tile that led to the sidewalk when the home was built.

Got a few quotes, but Drain Works had the best combo of reviews and cost. A thank you to Jim who came out and scoped the weeping tile, it showed it had been crushed in multiple spots along the run. The water was pooling between our home and the neighbour, and then just going back through the weeping tile around the foundation and back to the sump pump. Vicious cycle.

Jim ran new solid PVC above ground, and we haven't had an issue since! He was courteous, made quick work of it, and JP was great to deal with at the office. We'll see how it all holds up during next year's thaw, but I have little doubt all will be well. Thank you, Drain Works!

They were amazing from start to finish, very patient with my questions
Great service, work, and pricing. Excellent service! I would totally recommend this company and will definitely call them again when needed... when you find a good plumbing company hang on to them!!

I contacted DrainWorks Plumbing on Saturday 9am, spoke with Armando, and he was able to schedule a service technician to come to my home for 10:15am. The service technician, Jim, arrived on time and was thorough with expectations. Jim was quite knowledgeable and after two attempts of snaking the drain, he successfully unblocked/unclogged the problem. Aside from business, Jim is a cordial person.

Once again I choose this service. When the master was installing the water filter there happened part that did not fit my mixer model, but the master found the necessary adapter and promptly installed it. The work was carried out quickly, with sense and awareness of his business. It seems that master has great experience and love for his work. he gives a guarantee for all the work done. Recommend!

Great job done and many thanks to Jim and Matt for installing a clean out for our kitchen sink drain. Job was complicated due to trap located in between the garage ceiling and kitchen floor on second floor. Both are very professional and efficient. This is the second time I used Drainworks and I highly recommend them.