Our 7 year old furnace was producing a burning smell and weird noises so we had to shut it off. We called Dupont after the first company we approached failed to return our calls within 5 hours. Dupont provided us an appointment time for the same day and arrived early portion of the appointment window. The technican was knowledgeable and courteous - and worked really quickly to identify the problem.
Pricing to fix the problem was provided up front.
The first replacement part (located and installed later in the same day) was faulty, but the technian was able to hook up our system so that we could have heating in the interim. A new replacement part was located and installed on the next day during hours that were convenient to us (a bonus!). The technican even provided us with information on how to maintain our heating and AC system AND identified and fixed a small peripheral issue that was resulting in suboptiminal heating performance.
We will definitley consider Dupont Heating and Air Conditioning for our future heating and air conditioning needs.
- Approximate cost of services:
- $500.00