Dupont Heating & Air Conditioning Ltd

Fireplaces
Toronto ON M6H 4C8
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HomeStars  >  Heating & Air Conditioning in North York  >  Dupont Heating & Air Conditioning Ltd  >  Installation of entire HVAC system and annual maintenance
MPR, Toronto
MPR, Toronto
8 reviews Toronto, ON
0/10

Installation of entire HVAC system and annual maintenance

Heating & Air Conditioning review in Toronto

Over-sized our furnace by 50%. Company supposedly is a Carrier dealer but claimed to have no idea there was a legal settlement due to a class action lawsuit of 200,000 Canadians resulting in rebates to customers. Charges $169 as a "warranty labour rate" vs its regular rate of $99/hour, meaning the homeowner gets zero benefit due to "free" warranty parts because the homeowner is charged almost double the labour costs to have them installed, and may even end up paying more than without a warranty.
Jackie - their front office person - is remarkably uninformed and has a lack of diplomacy that together suggest she shouldn't be speaking with customers.

Approximate cost of services:
$20,000.00
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Previous versions of this review:

MPR, Toronto
MPR, Toronto
8 reviews Toronto, ON
10/10

Installation of entire HVAC system

Heating & Air Conditioning review in Toronto

Working from a new HVAC design we contracted ourselves, Dupont installed a new HVAC system in our 100 yr old house. This included all new ducting, new furnace, new air conditioner, HRV and even a new water tank when the old radiator system went in the garbage bin. They did their work around a major renovation project - basically a 1/2 gut job and a two-story addition, and they were more flexible and accommodating than any other trade. They always took the time to consult us on changes that were required as the job progressed and outline the options too. Renos are tough and they were downright compassionate. Mario and everyone else we've met through this company are top flight. Now they service our furnace annually too. Any questions and they're there for us. Price was reasonable and the results and service outstanding. Top marks.

Approximate cost of services:
$20,000.00