Let me say first that we didn't actually use El Cheapo due to the type of load we were moving but Toby displayed amazing customer service - investigated what had to be transported and the shortcomings - outlined all of it. And provided other moving options for us. Prior to this, all the policies were provided; costing repeated and window of moving time complete with "heads up" calls re actual arrival time would be provided. All responses were quick and documented. Next move they will be at the top of my list due to the level of customer service they displayed (can't offer any moving experience with them though; this review is for their professional customer service).
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- Company Response
Thank you kindly for taking the time to submit a review. We value your business and appreciate that you have entrusted us with your possessions. We hope after all these years are processes serve us well and we can see from your feedback that they do. Best to you and your family.