Thursday June 30-go in with wife, only Doug the salesperson and the two of us in the whole store...he shows us some different carpets to choose from, we are pretty sure we know what we want...Doug tells us that it can be installed same day, and the price would be $120 for installation, the quick install was key to us
Saturday July 2-go back again, still nobody else in store, yet Doug can't remember who we are, we go and pick the carpet we want, he writes up an estimate about how much carpet we will need, tells us the cost for an install in one room is $120, we ask about install on Monday, he now tells us he needs to send in guy to measure room first (in case I can't read a tape measure?), and then get it installed...so how was a same day install going to be possible? We deposit 25%
Monday July 4th-I call EOTR, make arrangements to have guy come and measure room later that day
Tuesday July 5th-Doug calls and offers us Friday install, I tell him I can't do that, we arrange for Thursday...he brags to us about how "bang on" his estimate was, he was actually overcharging us and measurer came in with same size I had calculated, which was about $20 less...then Doug tells us that install will now be $140, and drop by and pay remainder of bill in next two days
Install is supposed to go tomorrow, will update then, but I won't use EOTR and Doug again, trying to oversell carpet and then change the install cost is slimy business practice...
- Approximate cost of services:
- $400.00