Acadia heat pump, tankless hot water heater
Company came back and installed additional cold air return. Now my house is 17 degrees while the thermostat is set at 19. They are claiming it is an air flow (inadequate duct work) problem, but the heat pump is not providing enough heat to the heat exchanger. The air coming out my vents is COLD. One more part is on order and they claim there is nothing they can do if this doesn't work. I'm ready to have the whole system removed after more service calls than I can count.
The Acadia unit is not providing any useful diagnostic information and Hallowell (the manufactuer) has been of no help. I am beginning to feel like I'm about to be left out in the cold. Literally. My next step is on to The Star, or CTV consumer alert. I'll keep you all posted.
- Approximate cost of services:
- $23,000.00