We ordered stair carpet manufactured by Shaw from a color sample, when delivered the carpet did not match the sample.
This was not our or the Store fault, Shaw coloration was just too far off.
The installer took the carpet back, we had concerns that we would get problems and attended the store, to see what could be done. Meliha contacted the manufacturing Rep, who tried to see if he could get a carpet closer to the sample color, regrettably they Shaw could not match since it changed its color line up. Meliha at the store also indicated that Shaw does have a color gurantee but we had to pick a different carpet from the Shaw carpet line, the next closes color was of the Shaw Caress line, I did not know cost more $ per sq foot, but there was no additional cost to us.
In the end the carpet turned out very nice and it was absulut no hassle .
Any Business that stands behind it product especially when things go wrong is worth supporting, well done Meliha at Exclusive Flooring and Shaw Carpets.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?