We had Exclusive Windows and Doors replace all of our windows in our home in July 2022. We worked with Steve who came out to our home to measure and provide the original quote and Debra who provided guidance on window styles we should consider for our space. Steve was very forthcoming in his recommendations and provided us with a fair quote and explained everything in detail. The window installation was amazing. Even the contractors who are working on our house commented on how well the installation went and asked for their card. Installation was extremely clean and tidy (used floor protection) all the sawing for trim happened in their large trailer so there was no mess from any of the carpentry. Trim went on well and the installers really paid attention to detail. The install took 2 days and the installers answered all of our questions without hesitation while onsite.
A couple days after install we noticed a small manufacturing defect in one of our screens, we contacted Exclusive and Steve came out to our house within a couple days to review the screen and answered a question we had regarding one of the latches. He took a photo of the screen and ordered a replacement for us at no cost to us. We are currently waiting on the replacement to come in.
You can tell it is a family owned business as they care about the workmanship and customer experience. The phones are answered and voicemail/emails returned. Would definitely recommend this company. We are very happy and trust that we will get taken care of if any issues arise in the future or we have to use our warranty.
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Katie ,
We are Please that you are Extremely satisfied with your new windows and doors. It was our pleasure working with you and your family and we look forward to doing business with you in the future.
Kind regards ,
Debra