Don't buy from Giant Carpet. The installation was good - installers very good. They indicated that the transition strips were incorrectly ordered by the salesman and said they would inform Giant Carpet so they could be replaced. I called the salesman and got a bit of a run around. Said he would call back. Never happened. Called many times and finally spoke to the owner and he was extremely rude! Not the kind of customer service one would expect. Having been in upper management in service and support, in both large and small companies, I fully realize the value of treating customer fairly and with respect. This situation has caused me to write an unfavourable review. Don't they know how damaging one irate customer can be? This fix would cost them very little and I'm sure under $100.00. Why jeopardize future business? I wanted to have other rooms in the house done, but I will not use Giant Carpet.
- Approximate cost of services:
- $1,800.00