Bathroom & Kitchen - Fixtures & Accessories
Toronto ON M6B 4L9
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HomeStars  >  Bathroom & Kitchen - Fixtures & Accessories in York  >  Ginger's  >  Horrible customer service
Private User
Private User
Private User reviews Oshawa, ON

Horrible customer service

I don't tend to do reviews but have decided that mine may help future customers. I received dispicable service at Ginger's. I was renovating a house and must have purchased over 50k in products at Ginger's. Brian was my customer service rep. He was horribly incompetent and uneducated about the products he was selling, desperate to sell me things. He reminded me of a huckster, purposefully keeping important information from me until he ran my credit card.... Buyer be ware - they won't tell you that practically most of their products in the showroom are not readily available and my contractors had to wait months and months for everything to come in. Then when things finally came in, expensive washroom cabinets would be scratched (both were), important items missing, wrong finish. Brian was rude and unhelpful the second I had spent the money, as a new home owner, I didn't realize that a toilet could have 2 sizes for a rough in. When I tried to return it (the toilets were still in the box and I had the receipt, nothing was open and this was actually in stock, the incompetent, rude people in the warehouse tried to say no and insisted I go back to Brian and buy more toilets. Brian sold me 2 k worth of doorknobs that had the wrong measurements. When I tried to plead with them to fix this error and do an exchange, Brian said he was also sure they could fit while at the same time desperately trying to sell me other crap. The Door Store down there street saved me cutting down the door knobs to suit while at the same time saying they saw disgruntled Ginger's customers all the time. The final salt in my wound was a 2k kitchen faucet I bought that after the plumber installed it, the finish started coming off almost immediately. Brian sends an email saying Ginger's couldn't do anything about it because there was no warranty on a finish coming off but they would offer me 20% discount should I want to purchase another faucet. Brian was a horrible customer service person who deceived on numerous occasions to desperately make a sale. I will never go back there again and I will warn everyone I know to stay away (and I know a lot of people)

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