I wish I'd read this site before hiring Greensaver in 2009 to do the energy audit required for a provincial and federal rebate on a new (emergency) high efficiency furnace and window replacement. My partner had had a good experience with their commercial team at her church so we thought we'd go with them.
Our experience mirrors exactly what many write here, and I should note that the low scores on this site are consistently about the audit process, which I assume is a different team that the renovations people. Do NOT do your audit with Greensaver.
* The guy who came to do the actual inspection was not too interested in detailed questions. This is a major failing on Greensaver's part. They should be hiring people who welcome homeowners' questions. Otherwise, what exactly are we paying them for? A half hour blower test?
* Months after the second visit to re-do the blower test and verify the windows, caulking ,etc, we'd heard nothing. I called and was told that because our results were WORSE after the window replacement than before, things would take longer. Nice of them to call us with the test results and tell us our work had somehow made our energy efficient worse. I had questions so was put in contact with Kaitlin, the customer service manager. She is excellent, as others here have noted.
* Because she could not give me details of the second blower test she handed me over to the head of that team. As soon as I asked this woman why the results were worse, I got a response so instantly defensive it crossed the line to aggressive. She seemed to think I was accusing her of something. I got the impression she'd heard this from a number of people before. I got no answers whatsoever about either the test or other things we could do, and an earful about "varying conditions" etc. Her attitude was a very convenient way of deflecting reasonable questions.
So again-- what exactly did we pay these people for? And how can replacing leaky, old and improperly installed windows,then caulking and using expander foam on the baseboards, and insulating all outlets make the test results worse? I see from this site that many of the reviewers experienced this result, which makes me think there's a serious problem with their testing process. And the refusal to give helpful advice in detail, or to explain the test results, just compounds the problem.
Avoid them.
- Approximate cost of services:
- $300.00