Had a problem with the power in the upstairs bedrooms going out occasionaly so I called Hi Lite , big mistake. They sent Mathew and Steve , they spent their time looking for loose connections even though I told them that when the power went out there was a sizzling sound from the circuit breakers. After about 90 minutes they couldn't find the problem ,charged $355 and left.
In the last few months the problem has gotten much worse and I now have no power in those rooms. I called them again but they said it would be a charge of $299 to get somebody right away or $89 if I can wait 3 days, seems reasonable.
Save your time and money , call another company.
- Approximate cost of services:
- $355.00
- Company Response
Steve, I'm sorry to hear of these unfortunate problems you seem to have dealt with for the service which we provided you just over a year ago. With respect to the $355 you paid, that covered the performance of a single circuit diagnosis. Unfortunately, this diagnosis does tag a price. In regards to your current service call last week, the $299 travel fee was also warranted considering the immediate late hour service you were requesting. It sounds like there may have been an incorrect act of retribution coming from your end. I'm sorry the miscommunication was generated and hopefully this response fills that blanket gap.
Paul