We hired Home Depot to install carpets on two occasions in 2009. In the first instance, we were pretty staisfied with both the product and the quality of the installation. However, the second job left us less than satisfied. We had issues with the quality of the carpet and with the installation itself. They were reasonably quick to return to address the installation issues. However, we have subsequently initiated a claim against the quality of the carpet and that has left us dissatisfied. Our principal complaint is the manner in which the claims has been handled. Our file was lost or misplaced and I had to call the store repeatedly to find out what's going on. They acknowledged the error, though didn't really apologize. I have normally had very positive experiences with Home Depot (particularly the West Van store) as their product seleciton and return policies are very good. In this instance, we have been underwhelmed. It is unlikely we would use Home Depot for a carpet install in the future.
- Approximate cost of services:
- $4,500.00