I used Hometurf Lawn Care for the first time in the summer 2021 season. I had received a flyer in the mail which advertised "the complete program". So I decided the special price of $299.96 was a good deal. Until they started performing the services. The technician shows up and is gone before you blink. The complete packaged advertised a "core aeration" and "IPM Surface Insect Control" both of which I did not receive this season, the first due to covid (they could not use the machine because it took multiple people) and the second service (grub control) they said I had no grubs. So it was an "optional service". However I did not have the option to opt out of paying for it. I bought the complete program and none of the services should have been skipped. In fact, I know I have plenty of grubs in the yard and that is why I decided to take action with a lawn company this year. Today was the last straw, after a technician dropped off the completed form saying he had sprayed the weed control for the last time, I pressed a little further and said yes but it's pouring rain and then he admitted that he actually didn't do it at all and I can reschedule if I want. So had I been away from the house I would have just assumed it was completed as per the print out he put in the mail box. There are other problems with this company but I will stop there. When called the head office just plays dumb. Don't waste your money. Never again with Hometurf. Or probably any lawn care company for that matter.
- Company Response
We are extremely sorry for your less than satisfactory experience with Hometurf, Nik. This behaviour from our technicians and customer care is unacceptable and we hope you accept our sincerest apologies. Please send a note to email@example.com with your customer number and a brief description of your experience and our web coordinator will direct the message to our team for review. We value our customers' opinions and would like to thank you for bringing this to our attention.