After recommendation from friends, I decided to use this service for the first time. When ordering this service online, I was given the option of making a "note" on the account - at which time I advised that there was no access to the backyard and requested to be informed before coming out so that I could make alternate arrangements granting them access to the backyard. Needless to say, I was not notified and they came for the first lawn treatment. I was away from the my residence for approximately 1/2 hour, when then came and treated the front lawn (I'm assuming).
I called and spoke to a receptionist who told me they would do the backyard when they're back in the area. Not sure who runs a business like that, but they should have sent someone out right
away, since I've paid for 5sessions which includes the front and backyard. Not impressed or confident in a business with a lack of customer care.