Hometurf Lawn Care Service

I cancelled this service at the end of last season because to be quite frank, my lawn looked worse at the end of the year, than it did the year before. The weeds were growing out of control.
The workers who sprayed my lawn were about as knowledgeable as my baby finger. At one point, my lawn was so full of weeds, we tore half of it up and reseeded. A few days later Hometurf showed up and said we had a grub problem!! At the end of the season i had had enough so I cancelled. A few months later I got the notice of the early bird special. I called and cancelled again.
I came home a few weeks ago and found that my lawn had been sprayed against my wishes. After two cancellation phone calls, they came to my house, without calling in advance and sprayed my lawn. I had just put down a good strong fertilizer a few days previous. Now I have a bill for a service i cancelled twice. And a lawn that could have been burnt due to Hometurfs negligence.
Save yourself the hassle, don;t deal with these people

I have been very pleased with the services that I have received from Hometurf over the last two years. My lawn really has really improved since your company started working on it. I appreciate the advance phone calls letting me know when I can expect your team to arrive and the professional-looking follow-up literature with helpful hints that you leave in my doorway. Thank you.

When I first moved in two years ago my lawn was the worst looking on the street. The previous owners did not do any thing to control weeds or encourage grass growth. I called up Hometurf and ordered there Complete Program. Within our first summer with them our lawn became full of grass and not weeds. Now our lawn is the greenest and fullest lawn on the street. Even after this on and off winter my lawn already looks deep green and full. I am very pleased with the level of expertise that is displayed by the Hometurf staff, I never have any burn spots or damaged flowers and my applications are applied when they said they would be. I also appreciate that they do not send someone to my door, during dinner, trying to push there service like some other companies. Also they do not bombard my mailbox with flyers and other promo stuff. They provide me with a report card that lets me know if I am watering enough or not enough, and other tips for maintaining a healthy lawn in between their visits. All of which is placed in a bio-degradable bag on my front step when I get home. I have recommended Hometurf to all my neighbours and anybody else that wants an honest lawn care company to provide you with great service and great results.

We had a hard time getting these guys to come early enough last year for the application to be effective so we requested a full refund in early June. They refused our request for a refund of any sort. I mentioned escalating matters to the Better Business Bureau but that did noot faze them, rather they came in the next week for one visit to perform: aeration; overseeding; organic weed control; spring fertilizer; patio control (all on June 20). I tried reasonign with them but got th sense they were good at this kind of thing so decided not to pursue. They came by one more time, on August 2 for Summer fertilizer; organic weed control and IPM surface insect control. They never did come by for the final application, it was supposd to be Fall Fertilizer and organic weed control.
Fast forward to 2012... I came home from work today and, to my surprise, saw an invoice for my 2012 program. They decided to apply my 'early spring fertilizer' on March 21. I just sent them a note from their website confirming that we had cancelled the program last year and have no intention of paying this year. This time they do not have my money so we will see how it goes.
LESSON LEARNED - their prices are great but... you get what you pay for.
Good luck to all.
Alan

****In Response To Company's Response***
It was nice to see the company respond so quickly to my message, however their records are mistaken. I still have the original receipts showing dates of the two services. The only time they called in advance of application was in the spring of 2011 to advise they were coming next day for aeration, at which time we marked the sprinklers as required. The markers remained on our lawn for over a month while I called them requesting they come to perform the aeration/overseeding and early spring fertilizer. Their customer service person advised me they could not come for the aeration as they have a very large area and their machines were elsewhere in the GTA. One week after I removed the markers (it is time consuming to mow the lawn around the markers) they came by, unannounced, to do aeration.
I did not call their supervisor back after the June 20 application because I had already wasted many hours on the phone with others at Hometurf and all I wanted was a full refund PRIOR to any service being performed. I knew it was a lost cause once they performed that first service on June 20th so just cut my losses.
All I can say is Buyer Beware!!
Alan

note: they did not call prior to their first service this year. They do not have my money for 2012 Season nor will they get anything out of me this time around!!

I have been using Hometurf Lawn Care for many years and I have always found their service to be reliable & honest. The quality of lawn care has always been top notch & the pricing very competitive. I would highly recommend Hometurf to anyone who needs a lawn care service.