We are only too pleased to write a review for Husky Heating and Air Conditioning. This may be a long review, but we had such a great experience we wanted to touch on all points about it.
We got home on Friday August 3rd to discover our Central AC unit had broken down. Hottest weekend we can recall this summer. On the Friday before the long weekend.
We were in a panic, and began calling every company in the Homestars list, starting with the top. We knew our unit was 10-12 years old, and didn't want to waste time with fixing it. We were miserable in the heat, and wanted a brand new Lennox unit, a newer, quieter, and more efficient model. This proved difficult until we contacted Husky on Saturday mid-day.
All Friday evening calls we made were to several companies who indicated they might be able to send out a technician to 'assess' our situation, perhaps on Tuesday or Wednesday of the following week, and then maybe a new install after that. One did come out, but install in 4 days. Others, as of the time I write this review, have actually not even returned our call (Today is Tuesday, from messages left Friday evening). Husky's name didn't come up on my list initially on Friday night, because I made the mistake of starting with the names at the top of Homestars - the ones with the most reviews. This proved unsuccessful and I could not call 30+ companies, so I changed tactics.
I looked up authorized Lennox dealers, since we were set on a Lennox, and Husky's name was there on the Lennox website with several distinctions , and I cross checked their reviews on Homestars (all wonderful) and so by Saturday morning I called them. From the first moment of contact with this company I was greeted by a wonderful and truly sympathetic woman who answered the phone (I did not catch her name) and who immediately gave me the cell phone of the Owner Dimitri, urging me to call ASAP. I did, and Dimitri spoke to my husband, and understood that our 12 + year old unit was probably not worth saving, and we only discussed which Lennox we wanted, and how soon we could get it !! We were hoping for Monday, but Dimitri indicated that his crew could come Sunday morning. Joy ! Let me also mention that we have a challenging install of a garage rooftop AC unit. We worried that this would put them off our job. No problem they said. Just have extra bodies on hand. Instead, we arranged for a GenieLift to be at our house to assist (seriously we were motivated to help them help us !)
Part 3 of our Husky experience were the two technicians - Fred and Jenissie "Jay". These incredibly courteous and hard working men were obviously experts in what they did. They showed up on time, and set to work immediately. They took away the old unit and cleaned up everything.
As an aside, Jay noticed that our Furnace exhaust pipe install was off code because some parts of the pipe were not to code and potentially could crack, leading to CO fumes in the house. As new homeowners to the house, we were doubly appreciative and took his interest in our safety very seriously. We will arrange to replace this.
After the unit was hooked up, and all seemed ready to go, there seemed to be an issue with the existing electrical. After some deliberation, a visit to the electrical panel showed the problem.
After that, all was wonderful. The new unit (Lennox XC14) is much much quieter that the old one. And we were enjoying this when other companies were calling us back to arrange assessment visits.
Finally, Part 4 of our Husky experience. The bill. We were so glad that Husky could come and put in our unit, we did not even ask about the cost. However, we had an idea because others we had spoken to had given us some figures. Husky could have charged us anything I guess. They could have padded the figure - I mean it WAS the long weekend. But we were amazed yet again by the price. It was $1000+ LESS that the competitors were quoting.
I would unhesitatingly recommend this company to anyone. August long weekend, Saturday call, Sunday install, kind, sympathetic, straightforward, expert, and very fair pricing.
- Approximate cost of services: