I came home from a business trip and saw that our bedroom finally had a full closet system. Given our tiny previous closet and the disarray that led to, this is almost worth giving five stars for. But not quite. In dealing with Ikea, you really have to assess the whole experience. I think those who get the most out of Ikea are actively involved in the process and know what they want. But let's explore what went into getting this closet. First, we needed to select all the pieces ourselves. It's all totally self-serve. Then, we needed to haul those mothers off the shelves and onto dollies. These things are huge! When you're a guy, instead of asking for help, you're going to do it yourself in the store. But you're going to be sweating. The next headache is: yes you guessed it, not all the pieces are in stock. We have a small car, not exactly a minivan or truck. So... guess what, we're paying for delivery. There seems to be no sympathy for the fact that we wound up with two (OK, I'll admit it, due to a screwup on somebody's part, we wound up with THREE separate purchases requiring you guessed it, THREE deliveries.) Now: the huge closet pieces are in the house. Due to our need for a floor renovation, they sat there for four months. After that reno was done, Carolyn called the installers. That's when things took a turn for the better! They came out the next day and installed them fast for a dirt cheap price. Sounds like a pain but California Closets is like 4X the price.