In picking up my order of coffee tables from Ikeas big warehouse bins, I mistakenly picked up the wrong colour table for one of the set.
I realized this only after it was delivered (the same day). I phoned Ikea, at which time they said that the correct colour for the one table (that I got wrong) was in stock. I took the one table back myself and upon arrival at exchanges desk, they told me that the colour was not available because it was in the higher storage area. They would not be able to get the table down for me until after closing at a time when no customers are in store, to endanger with the forklift. I wasn't happy and explained politely what I was told by phone earlier. The service rep was very helpful and arranged for the one table to be delivered free, on the next morning. As promised the table arrived.