Ikea - North York

We wanted a cart & two simple shelves for the kitchen, a medicine cabinet for the bathroom and a light fixture for each - hardly a lot of items. Initially finding them at the showroom took well over four hours, then when we were in the warehouse they were located on shelves too high for us to reach without some kind of cherry-picker, and finding a helpful member of the staff to get them down took another hour. It took another 30 minutes of waiting at the delivery counter to arrange to have everything delivered (I don't drive) and two days later when it did arrive, the delivery driver ignored 80% of the instructions I left (real tough ones, like "Pull around to the delivery entrance on the side of the apartment building when you arrive.") instead parking illegally half a block up the street in a bus stop (!) and attempting to pull everything on a dolly up over the curb, and into the (narrow) front doors of the building resulting in damages to the kitchen cart.
When we finally went to install the cabinet (which we were told at the store came with EVERYTHING we needed.) we discovered that it had NO brackets to hang it up - just a note inside the box that we had to go out to buy them separately!