We got 5 Windows installed by Inline. It took a full year from the time a salesperson came to our house to give a quote to the time the windows were actually installed. Delay after delay was caused by simply not getting back to us in a timely fashion When we finally ordered, it took another 4 months and several phone calls to actually get the windows installed. Then, the company made a mistake and installed frosted glass in one of the bedrooms, and it took two more visits to make it right because they cracked the glass on one of the panes when they came to replace it! The only reason we stuck with this company is because fibreglass windows are more durable and environmentally friendly then other options. The window quality is quite good, so we're not giving this company a failing grade. However, the service is very poor.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear True Green
We appreciate the time you took to write your review about Inline Fiberglass. We even more appreciate the compliment regarding the quality of the window which we are known for.
I am one of the Senior Managers at Inline and this review was brought to my attention and I felt it was my duty to address it. When I first read the review I was in shock and dismay as I could not believe this had taken place. I immediately gathered every member of the company that was involved and reviewed all the information regarding this which are as follows:
The client and an Inline Sales Representative began exchanging emails for approximately two months. After that point, they ceased and no emails were exchanged for 6 months. After a 6 month period the emails returned and were exchanged for approximately 1 month before the windows were ordered. The production of the windows were just over our regular lead time which also happened over our holiday shut down. Once the windows were ready the client advised Inline that they wanted to schedule the installation a month later to fit their schedule. When the windows were installed, it is true that a wrong piece of glass was installed into one of their windows. Our service team returned 9 days later to replace the glass and accidentally cracked in which they returned 4 days later to replace it.
It is true that they entire process took over a year but it is not fair to insinuate that it was Inline's fault. The ordering process took over 8 months in which Inline was not in control of. We certainly apologize and fully take responsibility for the inconvenience of supplying the wrong glass and the additional remedial work that followed. This is not typical and we wish that this had gone flawlessly as is usually the case. We appreciate feedback and will continue to improve until we achieve perfection. Thank you for selecting Inline and we hope you enjoy your windows for a very long time.
Thank you for taking the time to read my response.
Inline Management.