Joyce Heating Service Ltd

Heating & Air Conditioning
4653 Burke St Burnaby BC V5H 1C5
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Joyce Heating Service Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2021 winner 8 timesBest of 2021winner 8 times

Reviews for Joyce Heating Service Ltd

Average customer rating:
9.8 10 (130 reviews)

Sort by

Lillian
Lillian
3 reviews Vancouver, BC
10/10

Furnace Replacement

Mike was super responsive with all my questions. Pride of ownership is clearly evident with the level of service and care to the work performed, from Diane's correspondence to David's installation, I know I have peace of mind having Joyce Heating working on my home. Thank you!

Was this review helpful?
Company Response

Thank you Lillan for your business and review, it is much appreciated. As a small family business, our customers are like an extension to our family and want to always treat with all respect.
Diane

Private User
Private User
Private User reviews Langley, BC
6/10

New Furnace

Good service and workmanship. It would have been nice to have options. The furnace is quite noisy!

Was this review helpful?
Company Response

Thank you for your review, sorry to hear that your heating system is noisy. It would have been better for you to have called us to discuss this issue and not for us to find out through your review. Please call us, so we can look into this for you. Not sure understand about options as we would try to give you options as best we can.
Diane

Private User
Private User
Private User reviews Coquitlam, BC
8/10

furnace replacement

furnace replacement done on time and service is very professional and satisfactory, so far furnace is functioning well.

Was this review helpful?
Company Response

Thank you for your business and review, it is much appreciated. Was there something we could have done better, as we are always open to discussion.
Diane

Private User
Private User
Private User reviews Maple Ridge, BC
10/10

New Furnace

Mike and his team are great. He went over and beyond with extra work that was needed removing a wall that I didn't get to. Then surprisingly he put it all back. Great job

Was this review helpful?
Company Response

Thank you for your business and review, it is much appreciated.
Diane

Frank in Vancouver
Frank in Vancouver
2 reviews Vancouver, BC
10/10

New HVAC Furnace Install

My old furnace was replaced in Sept 2021. Excellent experience having My New HVAC Furnace installed and done by Joyce!

Perfect experience from initial call , to quote, to booking, to installation, payment and permit inspection. Quality work, and fair, upfront pricing with no surprises or hard upsells. I paid exactly as quoted and am very satisfied with the work.

Very friendly and knowledgeable office manager Diane.

I was working from home on the day when Peter and Mike doing their work. It is amazing to watch how they disassembled the old one and installed the new one within a day.

Mike also guided me what I need to apply the rebate at fortisbc for the natural-gas-furnace-rebates

Long story long, Great Job! Thank you very much!

Was this review helpful?
Company Response

Thank you Frank for your business and review, it is much appreciated. We strive to give our best workmanship and knowledge to our customers at all times.
Diane

hslam20
hslam20
0 reviews Burnaby, BC
8/10

Change a new efficiency boiler

They can think a better way to vent out the pipes without much damage to my wall

Was this review helpful?
Company Response

We appreciate your feedback. We wish you would have brought any concerns to our attention first, but we at Joyce Heating strive to ensure that our installations are done to minimize any damage to walls and floors as possible.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Installation of air conditioning

Joyce Heating installed air conditioning in my house. They did a good job in a timely manner. They arrived on time and worked hard. My air conditioning works well.

Was this review helpful?
Company Response

Thank you for your business and review, it is much appreciated.
Diane

J in Richmond
J in Richmond
0 reviews Richmond, BC
10/10

New furnace, hot water tank & thermostat installed

I contacted Joyce Heating services at the recommendation of my neighbour. I called and spoke with Diane and we set up an appointment for a quote. Diane was very professional & curious. Mike arrived on time. We discussed the various options. It was obvious that he had lots of experience and provided me with tons of information. After about a week of going back and forth through email and calls because I was asking additional questions about heat pump versus AC, I finally (they were very patient and responsive to all my questions), we settled on an installation date. Mike and Dave arrived on time and were finished within about 6.5 hrs, exactly what they had estimated. Before leaving, Mike went over our invoice, explained to me about the importance of registering the new furnace. Overall I give this company top marks for customer service, competitive pricing and professionalism, I highly recommend Joyce Heating Services

Was this review helpful?
Company Response

Thank you very much for your business and review, it is much appreciated. Enjoy your new heating and hot water system.
Diane

Abe from Vancouver
Abe from Vancouver
3 reviews Vancouver, BC
10/10

water heater tank replacement

Excellent experience having water heater tank replacement done by Joyce! Perfect experience from initial call, to quote, to booking, to installation, payment and permit inspection. Quality products, quality work, and fair, upfront pricing with no surprises or hard upsells. I paid exactly as quoted and am very satisfied with the work.

Very friendly, professional and knowledgeable office manager Diane, whom knew the various products, rebates, and rough prices. I sent them some pictures, but due to installation conditions, they needed to do a no-charge in-person quote. I was glad for them to do that so that nobody would be surprised. The technician/estimator Mike, came on time and respected COVID19 protocol.

After completing my due diligence and consideration of various quotes I decided to go with Joyce. Due to COVID, the flue-damper water heater that I wanted was actually unavailable locally - but Joyce managed to find an alternative of similar price.

Installation went smoothly, and job site was tidied up. The techs, Mike and Dave, were friendly, efficient and respectful of the property. I discovered that the two techs, and the office manager were the long-term owners of the company and from the excellent experience I had, it definitely felt like they were interested in long-term customer satisfaction.

I'm glad I went with Joyce and I wouldn't hesitate to use them again!

Was this review helpful?
Company Response

Thank you Abe for your business and your review is very thoughtful. We as a small family business, our customers are very important to us to continue into the future. Enjoy your new water heater!
Diane and the Joyce Heating team

LL in Burnaby
LL in Burnaby
3 reviews Burnaby, BC
10/10

Furnace Installation

Great service! From first communication with Mike about a new furnace to installation everything progressed smoothly. Diane kept me updated on the progress of the furnace as it was ordered in October 2020, but due to Covid, there were delays with the manufacturer. Furnace was installed Feb 2021. Very happy customer!

Was this review helpful?
Company Response

Thank you for your business and review, it is much appreciated. Yes COVID has taken a toll on supply, but got it done and glad to hear you are enjoying your new furnace.
Diane

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Joyce Heating Service Ltd

Welcome to Joyce Heating Service Ltd. We are a family owned and operated heating business established in 1959. We service and repair all makes and models of gas and oil furnaces. As well as install furnaces, hot water heaters, gas tank-less water heaters, Heat pumps and air conditioning, gas fitting and hook up of gas stoves, gas ranges, gas cook tops, gas barbecues/BBQ, gas fire pits, gas outdoor heaters, and some small sheet metal work across most of the Lower Mainland.

CATEGORIES
Heating & Air Conditioning, Gas Line Installation, and Fireplaces
PRODUCTS
Furnaces, Boilers, water tanks, tankless water heaters, heat pumps, air conditioners, thermostats, filteration systems, filters, oil tanks
SERVICES
All Makes and models: Natural gas furnace and boiler service, repair and installation Oil furnace and boiler service, repair and installation Natural gas, Electric and Oil water heater service, installation Heat pump and air conditioning installation gas fitting sheet metal work
BRANDS
Lennox, Aire-Flo, American Standard, Goodman, Armstrong, Airco/Olsen, Rinnai, Navien, Rheem, Bradford White, John Wood,Giant, Honeywell, Robertshaw, Whiterogers, Healthy Climate
SPECIALITIES
Residential Heating Specialist for over 56 years
WEBSITE
http://www.joyceheating.com
YEAR ESTABLISHED
1959
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
Cheque, Cash, credit card
LICENSES
Gasfitters "B",Gasfitters "C", Gas Contractors License
MEMBERSHIPS
Better Business Bureau, TECA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies depending on job
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.