K Wood Kitchens and Bath

Kitchen & Bathroom - Cabinets & Design
Toronto ON M1R
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J. Chretien in Pickering
J. Chretien in Pickering
2 reviews Pickering, ON
10/10

Puppy Chewed Kitchen Cabinet

Our puppy chewed the corner of a kitchen door including the veneer siding. When I contacted the company who had originally done the kitchen renovations, I discovered they had gone out of business. I began to investigate options but discovered that the businesses I contacted were not really interested in this "smaller type project". I began to panic; however, I had emailed K-Wood Kitchens as I was checking out different companies on-line. Joe responded right away and we began communicating by email with my situation and his ideas. I even sent him pictures by email so he could see my dilemma. After a visit to his store with the chewed evidence, Joe assured me that he could make another cabinet door and he was able to match the side panel perfectly. Last night, two employees arrived to install the side panel, kick plate and cabinet door. It was very impressive watching these talented craftsmen at work. They had the installation completed in 40 minutes. They even took their shoes off outside. And they brought their own shop-vac to clean up. Joe deserves high praise for his professionalism, interest and attention to our problem. I felt that Joe cared about helping us to fix our cabinet door, even though to his company, he probably did not make any money. The cost was very reasonable for such specialist type work. I really thought customer service had gone the way of the dinosaurs but Joe demonstrated a sincere interest in us as his customers. I would recommend this company to anyone. Thank you Joe!

Approximate cost of services:
$486.00
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Company Response

We really value a chance to show our commitment to new and established clients. Glad this all worked out! Best, K-Wood Kitchens