About a year ago, we made the purchase of a sectional sofa from La-Z-Boy Furniture. Regrettably, after seven months of use, we began to notice severe sagging in some sections to the point where it felt like sitting on the floor. This situation starkly contradicts La-Z-Boy's claims of product quality and their commitment to supporting their products.
Over the last five months, we've been engaged in communication with both La-Z-Boy and their external service provider, Zucora, with the aim of getting the sagging cushions replaced. We were disheartened to hear that they considered this sagging as normal wear and tear, and they insisted that we would have to bear additional costs for replacement. However, during a technician's visit to inspect the sectional, he verbally acknowledged that the sagging was not normal. Astonishingly, the written report contradicted his verbal assessment. This entire experience has left us thoroughly dissatisfied, and we've decided not to consider future purchases from La-Z-Boy due to their unsatisfactory service and subpar product quality. This decision is especially disheartening considering the substantial amount of money we invested in these sectionals.
- Approximate cost of services:
- $80,000.00