If you're moving into a condo downtown don't buy from here. They give you a 6 hour window and will come whenever during it despite being informed about service elevator reservations. The first delivery they came before the reservation. Rushed to make the delivery and gave me broken table, and forgot to deliver a table. We called and set up another delivery 2 weeks in advance for the exchange/delivery. We told them we can only reserve the elevator for 2 hours per day and that we've had to send other movers away who came outside that elevator reservation. They said they'd accommodate us and noted it on the delivery file .Then the day before the delivery they call to say the movers will come between 10 and 2 with only 1 hour being in our reserved time. The customer service agent was so unhelpful and did nothing but waste time . I don't know how they operate but there's no comminication between their departments and none of them seem to care about service. They mess up and don't care about fixing their mistakes.
- Approximate cost of services:
- $1,600.00