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Marlin Mirror

Mirrors & Glass
2600 John St, Suite 110 Markham ON L3R 4H9
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72%

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Reviews by rating (past 12 months)

Reviews for Marlin Mirror

Average customer rating:
7.2 10 (21 reviews)

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Dale in Brampton
Dale in Brampton
1 review Brampton, ON
0/10

Replacement closet

What an incompetent, unorganized and total lack of customer focused service company. They arrived with wrong product and would not go back to their mfg facility to pick up the correct door as they have their routes all set for the day. Their mfg facility was only 15 minutes away. The owners would not speak to me so had one of their staff handle my issue and eventually provided a $50 discount after further complaints. They promised a 9:00 am sharp delivery the next day and of course were 35 minutes late. All total: 2 vacation days wasted, 1/2 on the phone to straighten stuff out. Their product is okay but prices are too high. I will not use them again even it the product was free as they would probably mess up the delivery and cost me time and energy.

Approximate cost of services:
$800.00
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piggylori in Toronto
piggylori in Toronto
3 reviews Toronto, ON
10/10

Shower door

Thomas and his team were very professional.
Thomas did an on site consult and made numerous suggestions. He then provided me with a detailed written quote with drawings.
The instillation ran smoothly and the installer left the bathroom spotless.
We are very pleased with this new shower door.

Approximate cost of services:
$1,500.00
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Moshe in Toronto
Moshe in Toronto
1 review Toronto, ON
10/10

Shower glass doors

Tom from marlin Mirror was very professional and knowledgeable . The quality and look of the shower doors was amazing. We had a small problem and Tom came back quickly and fixed the problem.

I would highly recommend marlin mirror for big or small jobs.

Moshe

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Chris
Chris
6 reviews Toronto, ON
10/10

From good to Great

Tom and his team are THE company to hire for ANY glass or mirror jobs! Work is always exceptional and reliable.
I have used them for a handful of projects and they always deliver the goods and make your job look good!
Fair prices and great work!

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Ensuite glass shower

Renovated our master bedroom ensuite and replaced our tub with a frameless glass shower. Tom was so courteous, friendly and respectful. The job was done to perfection! I highly recommend Marlin for any glass projects.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Barry S from Mississauga
Barry S from Mississauga
10 reviews Mississauga, ON
10/10

Shower Glass Walls & Door

A good family-run company specializing in mirrors and shower doors. Having renovated my ensuite and secondary bathroom showers, I wanted glass enclosures. Tom gave good guidance about choosing the glass, and in their showroom he explained the different types of doors/hinges available. I recommend them without any reservation.
UPDATE: I had a minor problem (with shower frame, not their product) and Tom came and fixed NO CHARGE [https://homestars.com/companies/215526-marlin-mirror/reviews/639216]

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Chrispy in Toronto
Chrispy in Toronto
4 reviews Toronto, ON
1/10

Mirror and mirror door installation

horrible experience. They came back 3 times to reinstall and still could not get the measurements right for the bathroom mirror. Measuring person does not communicate with the installers. Worst of all they installed a tempered glass sliding door with a top rail that was mounted with plugs onto empty drywall with no support. At any moment it could buckle and fall over and break. It is causing a danger to my toddlers, they are not in a hurry to remove this dangerous hazard that they have caused in my home.

Approximate cost of services:
$8,000.00
0 of 1 people found this review helpful.
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CHRIS in Toronto
CHRIS in Toronto
6 reviews Toronto, ON
10/10

full house!

Have worked with Marlin on other projects before this one. This was my house and they did 4 full bathrooms with glass showers, mirrors, modern glass railings and some glass partitions.
They always deliver a great, competitively priced product with excellent service. Tom is always great with design ideas and is meticulous with their installs. Would highly recommend them!

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Mirror Doors

Worst service I have ever received. We asked for the door and they said average 4-5 weeks. We were okay with waiting but it took almost 6 weeks and the tracks weren't even ready by that time. It took an additional 2 weeks to get the tracks so a total of 2 months for all the items to be ready. We had a couple complications along the way. They don't aim for customer satisfaction. Things would be ready and they would not contact me and I had to keep calling and checking for my items--while some things were lost in the storage room. Worst service. I wouldn't recommend them to anyone.

Approximate cost of services:
$449.00
0 of 1 people found this review helpful.
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E Jacobs in Thornhill
E Jacobs in Thornhill
14 reviews Thornhill, ON
10/10

Shower glass enclosure

We had Marlin Mirror do some work here about 15 years ago, so when we needed shower glass for a new bathroom we called them. I also called many other companies and only 3 would come! Tom came by when promised,answered all our questions, and even though the process took longer than expected we are thrilled with the end result. The installers were professional . We are VERY pleased and will use them again for mirrors and/ or glass
Thanks Tom

Approximate cost of services:
$3,150.00
What could this company do to improve their services?
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1 of 1 people found this review helpful.
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