Mattamy Homes

Extremely terrible customer service don’t buy from this builder. It’s been 2 years in the house and since our occupancy it’s been a constant struggle to get things fixed. A leak in the basement took them almost a year to figure out the source and in the process my hardwood floors were damaged and nothing was done about. Very unhappy and would never buy again for this builder.

Prepare to be treated poorly. Each customer is just a #. Bad news after bad news, not once did mattamy acknowledge any short coming. The buyer must adapt every time. This is not what the business advertises. It is a mistake to do this.

This company is the definition of quick and easy profit. The workmanship is atrocious and their ability to meet deadlines is even worse. Every issue I've had with this company has taken months to resolve. It took 14 months and 80+ emails before they began fixing my roof. From what I've heard multiple times: they treat their service reps and administrative staff very poorly.

If you're thinking about Mattamy as your first home, save some more money and buy from a better builder. The cheaper prices really do equal poor work.

My cupboards are peeling and look horrible. At 2 years I emailed mattamy and they said out of warranty now Frendel says they were covered for 2 years. My kitchen looks horrible with peeling cupboards.

Horrible experience. Do not go with mattamy homes. I have had issue after issue with quality of work and workmanship. Below is a picture of my “new” driveway. It has yet to be driven on and that is “final product” according to mattamy

We currently rent in Half moon bay and is supposed to occupy a Mattamy new built on April 2nd (in 10 days). We gave proper notice to our landlord, are packed up and ready to move, ordered appliances to be delivered and installed, moved utilities and bills. We were phoned by Mattamy yesterday, saying they had bad news. They shut down all operations immediately and we will not be able to occupy our property until further notice. They would not compensate us or help us find an alternative solution. We are basically out on the street in 10 days without a roof over our heads. According to Mattamy they are unable to obtain a permit from the city for occupancy, but other builders still do and let owners occupy even if finishing touches haven't been done.

This builder sucks. Specially with wall paint and all cabinets. The exhaust system is one of the cheapest they will built for you. I was absolutely not satisfied. Sucks big time

Horrible customer service. Horrible craftsmanship. Do not waste your money and buy from them. They will promise and promise you things but NEVER deliver. No one has answers, and management endorse low standards and low knowledgeable staff.
Damage caused by Mattamy & the trades they hire will be left for you to fix, expect to wait 6+ months to have anything done, and when it is it still won’t be done right.
Have had to deal with Mattamy on multiple properties and it’s the same every time.
I warn you - but better... you deserve better than the crap they offer.

It was our first home buying and it was a wonderful experience throughout the journey with Mattamy. We moved into our new home in November 2018. We would first THANK the associate at Mattamy sales center in Airdrie who made our very first visit to Mattamy show homes wonderful. He provided awesome customer experience. We liked the Mattamy floor plans very much. Our Customer Care Coordinator is one more excellent person who always answered our phone calls and emails perfectly on time for all our questions and concerns.

We have chosen a lot of upgrades and Mattamy design consultant helped us a lot on choosing the colors and type of material etc. She provided us with a ton of available options.

Assistant Builder, who walk us thru during our framing appointment. He gave us an overall view about the building progress and answered all our questions regarding the construction.

New Home Specialist walk us through during the pre-delivery orientation. Basically, she showed us our BRAND-NEW HOME for the first time. She mentioned all about the included things in our package and upgrades we chose. It was an amazing experience.

Warranty technician is one more amazing Mattamy associate who helped us explaining the whole mechanical equipment and a lot more.

Finally, we would say we are very pleased with the quality of the home and amazing customer service from each and everyone from Mattamy. They have a very professional team. We definitely recommend Mattamy to our family and friends.

Thank you so much, Mattamy!

Our home was delayed for almost 3 years. When it was finally handed over to us, there were multiple repairs that needed doing. We upgraded to a double coated paint and paid $1,200 for upgrade but there was no way that it was double coated because when we put green tape on the walls, the paint came off easily. They sub contract all their jobs to workers who are unqualified and has never worked in trade or construction before. When they came to fix our home for the 30 day Tarrion warranty, the worker came without a proper tool to fix our twisted hand rails. I went to my garage and showed him how to fix it using my own tool. The step they installed leading to our garage was very wobbly and a 3 year old could probably done a better job. Out upgraded 3 toilet seat was never delivered until we had to fight for it as we paid for it. They claimed that the upgraded toilet seats were not available and we paid $700.00 for each toilet bowl. We asked for a refund and then eventually they replaced it.
We are blindsided by their lack of communication to their customers. Recently we were shocked that they were installing a side walk right at our footsteps leaving us with a very short driveway that will not accommodate a small car. The opposite street can accommodate 3 cars on their driveway.
When I contacted the customer care from Matammy homes, Marie Le wrote me a letter that sidewalk can be used as a dual purpose, apparently someone told her that I can park in the sidewalk and block it if I want to. Seriously! Every time you email them or call them. It will take at least 3 weeks before you get a reply from their customer care.
Very unreliable staff and very confusing.
Beware! Once you closed your purchased home, you are on your own and good luck on getting any help from them.
Below is a picture of my driveway compared to the driveway opposite us.
I would NEVER EVER suggest to anyone to buy their home.