My husband and I had the most horrible experience with this company. The company advised us that we needed to have a feasibility study done on the soil which they charged us for in amount of $2,120.00. After we paid for the test the results came back satifactory, the company sent us an e-mail to advise that they cannot proceed with the second storey. There was no explanation given, once we called for an explanation we were told that it is because we have trees in the ward and hydro poles. This is a precaution to other home owners who can fall into the same trap. We approached the company for a refund but of course they have so decent business practice nor any sense of what decent customer service is all about as they would have advised us of these factors prior to taking our money for the feasibility test. I guess this is just another one of the many schemes that companies play by to make easy and dirty money
- Company Response
As much as our clients are entitled to chose their builder, we are entitled to chose our clients