Replacement of hose bibb for garden hose
From what I understand, Mr. Rooter is a fairly large company with lots of plumbers working for the company. So it's a bit of a luck of a draw who the dispatcher will send over to your house. I really lucked out with Will V.! Will was actually supposed to come over and do a hook-up installation for a heavy free-standing bathtub. But due to the heavy weight of the bathtub, he was unable to do the job right then and there. Instead, I asked him to take a look at an outdoor garden tap and he did a GREAT job replacing part of the plumbing and the old tap. He was working hard for almost four hours on the job and had a few good recommendations which we ended up implementing. Very friendly, professional, hard-working. Thanks Will V.!
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Dispatcher did not send the plumber during the expected two-hour window. Plumber showed up 90 minutes after the scheduled time.
- Any advice to offer fellow homeowners facing a similar project?
- Ask for Will V.!!!!!
- Company Response
Hi Stephen, thank you for sharing your experience with MR Rooter and our technician Will. We do try our absolute best to respect our customers time and property. Providing our customers with the best service and recommendations are also a part of our customer service. We thank you for choosing Mr Rooter and have a great day!