Replacement of sewage ejector (sump pump)
I first called Mr. Rooter at 10:45 p.m. on a Thursday night because my tenant in the basement apartment had complained that she couldn't flush the toilet. I immediately knew there was a problem with the sump pump. Rick Phillips arrived in less that 1 hr. to evaluate the situation. Rick also believed that the problem was the sump pump. Since he didn't have a sump pump in his truck that would be right for the job, he promised that I would be his first appointment the following morning after he got the right pump from his supplier. Rick arrived on Friday morning at 9 a.m. with the new pump & proceeded to remove the old pump. Rick was very helpful, efficient & quick in making the necessary replacement of the pump. Replacing a sewage sump pump is a very dirty job; however, Rick was very careful not to make a mess in my tenant's apartment. I have used Mr. Rooter for all my plumbing needs for years & I have always been satisfied with the quality of the work done by Mr. Rooter's plumbers - Rick Phillips did a terrific job under difficult circumstances as quickly as possible.
- Approximate cost of services:
- $1,300.00
- Company Response
Hello Lorraine and thank you for sharing your positive experience with Mr Rooter and our technician Rick. Our technicians are great at evaluating and servicing the issue in a timely manner and at the same respecting the property of our customers! This is a big part of us continuously striving to maximize our customer loyalty! Thank you for continuing to be a Mr Rooter loyal customer! Have a great day!