Mr. Rooter Plumbing of GTA

From the first phone call the Mr. Rooter staff were very helpful and courteous. We had water dripping down from the ceiling in our basement and couldn't tell where it was coming from. Mr. Rooter sent out their technician Rick right away and he was at our house within a few hours. Even though it was a free assessment & quote visit Rick spent a lot of time inspecting our house trying to find the leak and giving us feedback on the state of our plumbing system. It turns out the leak was in an area that we couldn't get to, but still Rick did all he could to pin-point the probable area and give us advice. We are new homeowners and don't have any experience with this sort of thing. He explained about what our options were regarding what our house insurance would likely cover and got us connected to a water damage restoration company. He even got us booked for a visit for an assessment from them the very same day. By the end of the day we had a plan and knew what was to be done, all thanks to Rick. After everything was opened up and we had access to the effected pipes Rick came back and did the repair. They quote based on a pricing book so you can clearly see what everything will cost and make decisions. Rick had many suggestions for us since our plumbing wasn't done professionally in the first place and he respected our limited budget so the repair ended up being very affordable. He has an impressive list of credentials and is obviously very experienced. In general some of their prices may be a little higher than less reputable companies, but you get what you pay for. If it's important to you to have a fully licensed, experienced plumber, with the work done "by the book" and under warranty then I highly recommend Mr. Rooter GTA. Their service level is top notch throughout the whole process and I really feel we got more than our money's worth.