How very interesting that I am not alone in my experience. Make sure to read for other reviewers and their situation, which is almost exactly the same as my own. Let's start with this...... $400 an hour pricing? Honestly this is disgusting. The company is taking FULL advantage of the recent ice storm and freezing temperatures (Jan 2014). The technician was in and out of my home within 45 minutes, to thaw a very small section of frozen pipe. The technician was also very close to abusive with their extremely rude manner, dodging any answer to my reasonable and straightforward questions (why so much for this call? etc...). I spoke to a representative after my experience, and they offered no remorse or reasonable explanation for their pricing, or even apologies for their technicians behaviour. Where are we in society when we allow companies such as this to take such full advantage of people in need? Never again Mr. Rooter, well.... there's no use using Mr. with you as that is a sign of respect, and respect is certainly something you do not deserve.
- Approximate cost of services:
- $475.00