Mr. Rooter Plumbing of GTA

I had a problem with the hot water supply. At first I thought it was the water tank, but the technician from the water heater company said the tank was fine and the problem was most probably in the mix valve, where the hot and cold water mix. I called Mr. Rooter the next day - the receptionist was very thorough in making sure she understood my problem, and even let me speak to a technician. They offered to send someone that same evening. Since it wasn't an emergency, I asked them to send the technician the next day. Waqas (last name Ahmad) was on time, very courteous and friendly. He came to the same conclusion, showed me what the price of the work was going to be, and spent two hours working on replacing the valve and cleaning up everything afterwards. He didn't even mind having my husband hang out and ask questions! (He likes to learn about home repairs.) I am very satisfied with the service I received. It was not my first time calling Mr. Rooter, and I will use their services again.