Overall plumbing check and faucet cartridge replacement...
I called Mr. Rooter on New Year's Day to have someone come out and check for a suspected mixing problem that caused us to have insufficient hot water. Our Customer Protection Plan priority service got us Ziggy the next day.
He was very professional - laid out a red carpet at the door to wipe his boots and removed them when he came inside. He thoroughly checked around the hot water tank and all faucets to see if there was indeed a mixing problem as suggested by Direct Energy (there wasn't). He quickly replaced cartridges in the kitchen and downstairs bathroom faucets for a single low price, as opposed to charging for each cartridge individually, saving us quite a bit of money. The work was done well and we've not had a problem with faucets since.
I'd highly recommend using Mr. Rooter for their quick and professional service. Get the Customer Protection Plan for lower pricing, no premiums on evening/weekend/holiday visits and priority scheduling (if they're not too busy).
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Perhaps have more plumbers available in busy times to be able to give priority scheduling to the Customer Protection Plan members.
- Any advice to offer fellow homeowners facing a similar project?
- At the very least, call Mr. Rooter to get a quote for the work needed. They are honest, do good work and have predetermined pricing so you can rest assured that you're not being ripped off by arbitrary pricing.
- Company Response
Thank you David for posting this thorough review of our company. It means so much when our customers take the time to share their experience and opinion of Mr. Rooter Plumbing. We're glad that you see the value in our membership, and apologize for not being able to service you sooner over the holidays. We're glad that Ziggy provided you with such great service and hope you will continue to use us in the future.