I contacted NASA, Amit Gupta, for repairs for my hot water tank. He told me his service fee was $125. I told him what the tank problem was and he noted that he may have the parts in his truck. He began to take apart the hot water tank, and noted that the burner assembly needed to be replaced. He then noted that I should also replace the control valve. All of this was going to cost me $1200, and the cost for a new unit was just a bit more than this. I asked to see his licence or that he would tag the equipment if he completed the repairs and he said that he would not do that. I refused hire him for this work as a result. He demanded that I pay his $125, and he left the hot water tank parts all over the floor, and he left the gas line uncapped. I would not recommend this company.
- Approximate cost of services:
- $1,200.00
- Company Response
What a LIAR. This customer was informed about the service call & the approximate repair charges involved in repairing the water heater. She was also advised that it would be better the replace the water heater due to the high repair cost. However, she agreed to the price and instructed us to repair the water heater. After we had dismantled the existing gas valve & burner assembly, she asked us to show her our gas license. We showed it to her but did not allow her to take a picture of the license. Then she abruptly asked us to stop work & leave the house. We were not going to assemble the unit because she refused to pay anything more than the service call charges. The gas line was let in a safe condition. Extremely Rude Customer.