This was an emergency call at mid morning on a 5 month Moen kitchen faucet which started leaking non-stop regardless on whatever angle the handle was positioned at. Water was going steady down the counter etc. My go to Plumbing needs, for many years, I called New Canadian Drain and Plumbing and was told that it would be about an hour's wait. I explained the situation and the person who answered the phone said of it will be at least .30 minutes. A plummer, by the name of Habib (Habibollah Hosseini) arrived within 20 minutes and immediately took a look at the faucet and said I know what the problem is. I said great, you mean I need a new faucet? He said, No, I am sure I can fix like brand new because there is nothing wrong with the faucet. A piece inside has become loose and it needs to be tightened and it will be fine. I was not so convinced and asked him to replace it. He said No I will replace it if it needs to be done but it not this faucet is new and no purpose to replace it. He took to work within a minute or so and sure enough a cartridge was loose. He tightened and problem was solved. He was Amazing and efficient, fast and very approachable and easy to communicate and explain the situation very nice. I have used New Canadian Drain and Plumbing over many years and all situations have been quite unique and extensive work, this actually was the simplest and easiest job I have had but due to the continuous running water it made it much more Urgent than the others and I was so grateful for Habib's professionalism and speed in which he approached the situation and made it like nothing had happened 10 minutes or so later. Thank you Habib!

Teresa

We could not believe how quick and easy this was. New Canadian called me within the hour of me putting the add up and they were ready to come in the next day(Saturday) to give me a free estimate. No strings attached, if I agreed with the price I could go ahead, if not no charge. It was agreed they would come at 9:00 AM on a Saturday and Esteban was here waiting in his vehicle at least 15 minutes before 9. He waited and when I approached the vehicle is when he came out. He gave me a fair price and went ahead with the work. Esteban was truly awesome. He said the work would be done in about 1.5 hours but finished in 1. He is very knowledgeable and very personable doing everything to a tee, cleaning everything and including taking all the garbage with him. I cannot say enough about New Canadian Drain and Plumbing and specially Esteban. Highly recommend this service. You will not be disappointed.

I was horrified to find my bathtub dripping so much that it filled an entire glass in a few hours.

I called New Canadian Plumbing early on Saturday morning, and my call was answered right away by a very friendly and sympathetic receptionist. She gave me an appointment time for that same afternoon.

The technician, Mark, arrived even sooner than I had hoped. Mark was polite, patient ( I had,a few questions!) and utterly competent.

He explained what needed to be done, and got to work. He finished quickly, and left my bathroom in a very clean state.

I will definitely call New Canadian again with any future problems.

Tony was punctual, arriving exactly when I had said it was convenient for me. I needed my kitchen faucet replaced. He had exactly the right replacement item with him, and replaced it efficiently without leaving a mess. He was courteous and respectful.
I will use this company again.
This is not the economy option, but I am sick of hiring people to fix other people's shoddy work. Quality and convenience are worth it.

I needed to fix my leaking faucets in laundry before my new washer arrived the next morning. Mark arrived in an hour after I called for the service. Job well done. Service you can count on.

Mark came to my house today reviewed the multiple repairs needed and gave estimate on the spot and was here all day and completed all tasks well. He is courteous, knowledgeable, professional and friendly.
He replaced Roman facet set in the master bathroom and replaced a shut off valve and outdoor tap, repaired and basement shower drainage issue and repaired caulking in 2 shower stalls and 2 bathtubs. When done each job showed old parts removed and had me inspect the jobs to ensure I was happy. He did a great job and was very helpful and I appreciated his efforts

My toilet was leaking & I informed the plumber what I thought was the issue which I suggested was the flapper. He informed me after a quick glance, the issue was the fill valve. I took his word and had it replaced. Paid $300 and off he went. I flushed the toilet again make sure it was fixed, it wasn’t I still heard that same leaking sound. I called him back and after further assessment he tells me it’s the flapper that’s causing the leak. I asked him then why did I pay $300 for a fill valve when a flapper costs $30. He insisted that needed to replaced. Then he has the nerve to ask me to pay for a new flapper and that he will not charge me the cost of going to get this new flapper. I told him I will not be giving him another cent. I then called the business to complain which fell on deaf ears. I strongly suggest you look elsewhere for your plumbing needs.

Hired Mahmoud (Mark) to install new faucet, replace multiple valves and install a new outdoor hose connector. He did a very good and professional job and quality of items he used were of better quality than what I had before. Everything works great and I no longer have to deal with leaky faucet damaging cabinet and now have easier to use and more durable shut off valves and faucet.

I had a problem in the main house drain that caused water to back in my basement. Shendon and his crew showed up exactly as promised and completed the job in a day. Drain is a job that can't be seen so it's easy to cut corners without anyone knowing but they didn't. They did things right and professionally and answered all my questions and concerns.

They are not the cheapest company but they do the job right.

Technician (Mark) was on his “A” game, and with a blur of speed and skill completed two jobs in the time of one. Best service in 8 years in Canada!