New Water Plumbing

The guys were okay service. But they misquoted us for a price on the phone. THey did not mention that they'd charge us for tools use. They specifically did not mention it. Furthermore, because we'd already given our credit card number they charged anyway, even when I disputed the charge. These guys are crafty. However, the guy who came to my house was very nice. Therefore, I'd suggest that you not give them your credit card number if you decide to use them.

New Water Plumbing has been a company who I have know for many years. They are always eager to solve your plumbing needs. All of the staff are well qualifed and extremely nice.

Have been recommending this company for years after working with them through the condo business.

Second time I used this company. First time no problems with work or with price. This time, what should've been a straightforward job was dragged out. Parts charges PVC small elbows (2), glue, etc. almost $200. Ridiculous. Quality good, but the pricing is exhorbitant. They are no good on responding to phone calls or messages. Really disappointed.

We had a leaky bathroom faucet. We tried doing a quick fix ourselves with no luck. It's 9pm, and faucet is leaking like crazy. So we call these guys up, and they're able to come an hour later! They have extremely reasonable prices as well.

Poor experience and bad complaint resolution process. I called this company as it was listed in our condo's list of plumbing contractors. It was my first time dealing with a big plumbing company. They fooled me right from the start. When i called to make an apointment to check out a water leak problem in the kitchen, they asked a few questions appropriately. Then when it came time to book the apointment, the person on the phone asked for my credit card number. When asked why, they said it was to guarantee the reservation. AT NO TIME did they say there will be a charge automatically to my credit card for anything. So they came at the correct time. They checked out the problem and said it was not a plumbing issue. They left without me signing any papers or telling me I would be charged. Next week, I received a SIGNED bill of a signature that is NOT mine. I was charged for 2 things. When i called to find out why i was charged, the manager ABSOLUTELY refuses to acknowledge that I was not told anything about an automatic charge just for dropping by. She also could not explain one of the charges and when I told them I am willing to sue for the resolution of the case they were completely mad at me and threatened me to go ahead and sue. Visa refused to help as they said it's my fault I gave them my cc number no matter what reason. So in the end I did not sue as it will cost too much and I feel robbed as they actually FAKED my signature on the bill.