We were approached by this company via a recorded phone message (you know, the ones you hang up on...). I waited the call out for a change and am so glad I did.
Mike, the sales guy booked a visit within a few days and was very knowledgeable and not afraid to make suggestions. In retrospect though, his confidence may have kept us from asking more questions and getting a more detailed break down of the pricing scheme. But truly we trusted him and felt we were in good, honest hands because he came across as being very professional and capable.
Mike provided a folder full of references and I contacted one. The feedback was great for quality, follow-up and competitive pricing. In our experience that shining reference truly captured how good this company is at what they do.
The only 'negative' (negative being relative) comment that I have is that the workers could be a little more thorough with asking customers what they want done with the bricks, old doors, old windows. We did keep the window that was removed but the door and bricks were disposed of before checking with us. We could've have recycled those items for another project or sold them on Kijiji for a couple hundred bucks - especially the door. A shed maybe?
The workmanship was A+++ and the labourers were respectful and minimally intrusive. They upgraded the roofing for the bay window free of charge because they thought it would look better with an aluminum roof as opposed to shingles. I was so impressed with that.
The front door is a beauty but the sweep is a little wrinkled looking. When they called to follow-up with us, I mentioned it and the customer service person said they'd be in touch to arrange for it to be replaced/repaired. Still waiting, but I'm not worried as the service and follow-up to date have been reliable.
Lastly, after you book your job, they give you free airline tickets! I thought "yeah sure, I'll believe it when I see it". It's true. the package arrived a few weeks ago. The tickets are valid for two flights to various destinations including Hawaii, a selection of US cities, Mexico, Canadian and European spots, and even Finland! There is a catch however; you have to stay at select hotels as outlined in the brochure and they're all over $200/night. Regardless, we thought it was a great bonus and that it would make for a special treat if you can afford it after your renos!
We've been truly impressed. My husband is not keen on contractors but has given in to it since he has realized that he can't do it all himself. He was happy with CCHI and wants to have them back to install another window for us at some point.
Oh - and if you do a review like this one they give you a $15 Tim's card. They're savvy and know how to run things right. I respect that big time.
- Approximate cost of services:
- $7,000.00