Peg Corp

Kitchen Planning & Renovation
25 Portland St Etobicoke ON M8Y 1A6
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HomeStars  >  Bathroom Renovation in Markham  >  Peg Corp  >  Bathroom Renovation - Black Mold
Michele in Aurora
Michele in Aurora
9 reviews Aurora, ON
2/10

Bathroom Renovation - Black Mold

In summer of 2015 we hired PEG to renovate a bathroom (shower install/glass doors/tile/grout/silicone). We chose them due to their website claims as follows: "what really separates us from the pack – well, it’s simple. We love what we do. And we love making our clients happy", "Quality matters to us. That’s why we offer a 100% Workmanship Guarantee because we are committed to excellence in craftsmanship. It’s that plain and simple" "a project isn’t just a project. It is YOUR project. YOUR dream. And we’re not happy until you are." "Quality matters to us." "1000% Dedicated to Our Clients" "High Quality Workmanship" This proved to be nothing but hype. The person sent to do the tiling/grouting told me himself that it was his first bathroom reno - he had done IKEA kitchens, but not a bathroom, and they left him on his own. By Dec. 2015, we noticed the clear silicone was only a thin, uneven bead that was not even smoothed out with a finger (see picture), and we first saw mold. I have tried many different products but nothing worked, since the mold is growing behind the silicone. They should have sent someone with reasonable skill and competence to carry out the work to an acceptable standard. They should also offer & commit to doing the remedial work. Instead they came out, advised it’s no longer under warrantee and said they could fix it – for $375 plus HST!!! They are apparently “proud to be members of the Toronto Construction Association”, but aren't complying with their mandate to “Commit to working together to resolve issues and disputes in a manner that is fair to all parties involved; Provide appropriate training and supervision for employees: Ensure that they have the necessary level of competency to complete the work as defined by the contract. I definitely don’t recommend this company & personally WONT be using them again. Home owners beware!

Approximate cost of services:
$12,000.00
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Company Response

Hi Michele,
Thank you for taking the time to provide feedback about our services. We are so sorry that you are disappointed with the outcome of our Project Manager's site inspection of your washroom. We are also sorry for the miscommunication with our installer - Anil has worked with us for 5+ years on bathroom/home renovations.
We completely understand your frustration and truly wish that you had contacted us in December 2015 or within the 1 year warranty time frame. At that time, we are confident that a swift and immediate resolution could have been coordinated free of charge.
That said, we care very much about your satisfaction. We want you to be happy and are willing to go the extra mile if you'd give us the opportunity.
We look forward to speaking with you soon.
Best,
PEG Customer Care Team