Platinum Stairs Ltd.

My husband found Platinum Stairs on HomeStars. Al (the owner) was definitely well-priced - by the time we received a quote from Al, we had already received 2 other quotes. Al was several thousand dollars less expensive. So, Al gets high grades for price. Ditto for the quality of the stairs. Definitely great workmanship on the stairs, but the wood railings were riddled with humps and they had to be excessively sanded after they were installed (which Al took care of). Al went to great lengths to protect the stairs after they were installed, as there was so much other work going on at the house by other trades, so he gets recognition for that. Where it all falls apart is RELIABILITY (OR LACK THEREOF). Al rarely showed up when he said he would, and when he did show up, he was always late. To make matters worse, Al never called to let us know that he wasn't coming or that he was going to be late. We finally reasoned that at some point, Al would want to be paid his remaining balance and that he would eventually show up, so we just stopped chasing him and waited for him to call us, and eventually, he did. So, if you want high-quality stairs (and medium quality wood railings) at a really competitive price, and you are not in a big hurry, then Platinum Stairs is a great company to work with. If your project is time-sensitive (as ours was), then be forewarned...you will not have your stairs and railings installed on the promised dates!!!