We contacted Plumbing Mart to renovate our bathroom. They had a showroom at Yonge and 16th which was close to our home. Met with Victor who planned everything, ordered all supplies as agreed upon and visited our home. Just before the start date we were notified that this location had closed down. The Mississauga showroom was their only other location. We would never have chosen a company who were not reasonably close to our home. But we had already paid a deposit by then and there was no turning back. That should have been our first clue that this experience was not going to be a good one. Their workers did good work but showed up only 2-3 times a week. Sometimes we knew when, sometimes we didn't. The construction supervisor supposedly didn't know either telling us at one point his workers were at our house when they weren't. It seemed he was unaware too. One of the faucets that was installed was defective from the manufacturer and by the time this was determined and replacement parts arrived it took 2 more months after the rest of the work was already finished. Their customer service is terrible! Their communication is awful. We do not recommend this company.
- Approximate cost of services:
- $10,000.00
- Company Response
Clay: Thank you for your review - but I have to question it's authenticity. First off it was just posted. The Richmond Hill Plumbing Mart was a franchise that closed 3-4 years ago. Why a post now? It doesn't feel legitimate to me. The poor folks at that location lost the business because the landlord closed the plaza, with a lease still in place, because he was building condos on the property. The Mississauga Plumbing Mart is a separate operation so you have posted to the wrong participant. All the Mississauga store has ever done is try to help customer's of the various areas out whenever is possible. We are not responsible for the actions of a store that closed years ago and was a franchise. Also, Victor never worked at the Plumbing Mart in Richmond Hill. As for ordering parts - any retailer is at the mercy of the supplier. They have no control on when a part may be received based on my personal experience. Best regards,