Power Vac

I called Power Vac to come out and remove a soccer ball that got stuck in our cold air return vent. There was some miscommunication/misunderstanding as we thought that if we paid for one hour of work, they would stay and clean the dryer vent, but the technician left after retrieving the ball which was only half the time. Gino, however made it right and adjusted the invoice to reflect this and in the end we were happy. The miscommunication was on the administrative assistant's end which also happened with the time of our original scheduled appointment, but that was rectified as well. If it wasn't for some of the miscommunication & lack of organization on behalf of the administrative assistant, we would have definitely rated this company higher as overall we were happy and will use their services again.