My tankless water heater started acting up and was need of repair. After a disastrous experience with my current HVAC servicing company, I wanted to try out another company. With none of my friends all that happy with the company they were using, I took to HomeStars to find someone new to try. I found Quality Home Comfort with many positive reviews. I gave them a call and spoke to Kevin. I explained the problem and we had a brief chat about his family company. He scheduled me in for an appointment in two days. Very quick in my opinion as we were on the tail end of a long weekend and they were busier than normal.
Kevin assigned David, his father, to do the servicing. David started the company. With 35+ years experience, he’s particularly good at diagnostics. He asked me a lot of questions to help him diagnose the problem. After about an hour-and-a-half searching for the problem, he found it! A brass fitting that was plugged with sediment. He flushed out the fitting, re-installed it and tested the unit. Everything was working perfectly. His fee for labour was very reasonable.
I cannot say how many other technicians would have diagnosed the problem correctly, but based on my past experience, I expect most would have simply said that I need to replace the entire unit.
The level of professionalism and expertise I have seen from Quality Home Comfort far exceeds any other HVAC service company I have used. I chatted a lot with David and I understand his approach; if something is worth fixing and can be fixed, he will let you know.
I would highly recommend Quality Home Comfort to anyone. Actually, I just recommended them to my neighbour who will be calling them shortly!